RETAIL TERMS & CONDITIONS
1 . Terms - Retail Products only
2. Information About Us
Genningerstudio.com is a website operated by Genninger Studio, owned by Leslie Ann Genninger and is a registered Italian company number VE-1998-43139 with Partita Iva 03071690279.
If you need to contact us, please telephone us on +39 041 5225565 or email us at email@example.com
When you place an order for our products via the website (or any other method), we will send you an email thanking you for your order and confirming your order and payment has been received and accepted by us. The contract for the supply of any products will be between you and us and will only be formed when you have been sent the Confirmation Email.
Please ensure that you have given us a correct email address and telephone number as this is how we will communicate with you about your order. Upon receipt of the Confirmation Email, please check the Order details for accuracy and let us know immediately if there are any errors.
We will advise you in the Confirmation Email of the intended delivery date. The timing of your delivery will be determined taking into account the number of orders and the circumstances being faced by us at that time. Inaccuracies in your details may lead to problems or delays in delivery so please ensure that you have included in your order the full delivery address details, including an accurate postcode, of the intended recipient and a valid telephone number so that your order arrives to the correct location and we can notify you if we encounter any delivery difficulties. Please check your delivery immediately after it arrives and let us know if you have any issues by emailing or calling us.
5. Price & Payment
Prices listed on our website (or provided to you by any other method) include VAT and exclude delivery unless otherwise stated. If a delivery charge applies to your order, you will be notified during the ordering process and in the Confirmation Email that we send to you. Prices are also liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Email, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. Payment for our products can be made by credit or debit card through our website or over the telephone. Once your order has been confirmed, your credit or debit card will have been authorised and the amount marked for payment.
If there is a problem, you must let us know within one hour of receiving the order, in order to assist us in resolving any complaints quickly. You may not be eligible for a refund if you fail to notify us within this timescale. Where there is a query regarding a refund, we will seek to review each situation and try to find an amicable solution.
Orders may be amended or cancelled before we start to process and prepare the order. You can cancel an order by contacting us by email or telephone. Once we have started to process and prepare the order, you will be charged for that order in full and not be entitled to any kind of refund. We may cancel an order at any time (if, for example, the product you ordered is not available, we are unable to obtain authorisation for your payment or a price or product description error is identified) and will let you know if we cancel an order. In such circumstances, you will not be charged for the order that has been cancelled by us and, if you have already paid for the order, you will be entitled to a refund using the same method that you used to pay for your order.
8. Disclaimers of Warranties
We have tried to accurately depict all of our products on this web site, however by using the site you acknowledge and agree that your use of this site is subject to the following limitations of liability and disclaimers:
-Human Error: we have tried to provide the most accurate and complete information to you on this site however we acknowledge that there may be some inaccuracies due to human or technical error.
-We reserve the right to make changes to product descriptions, pricing, availability, quantity of item offered for sale whether one of a kind, unique piece or limited editions and unlimited editions. We also reserve the right to change photographs of items and other inaccuracies or omissions at any time without prior notice, even after an order has been confirmed by us.
- Product: given that our products are hand-made and formed without the use of molds, stamps and mass production processes there will be imperfections in color, shape, size, look, etc. When we use 24K gold leaf and silver leaf in and on the glass there is always a change of leaf pattern and color due to the layout of the leaf work or variations in the glass temperatures during the hot work blowing and flame working process. Air bubbles can get trapped into the glass during these processes and glass crystal elements and debris can also become trapped into the glass during these Murano glass blowing techniques. It is a natural part of the human process of creating the beads and glass products by hand. Your use of this site acknowledges that these imperfections are a part of these artisan glass processes and do not constitute a defect in the product.
-Although we use only artesian glass from Murano and design and work closely with a variety of Murano Glass masters we cannot guarantee that every single bead that we have incorporated into our designs is made on Murano and is made in the artisan way.
-Colors of the products may vary from actual colors. We have tried to photograph and describe the colors for each of our products, yet there may be variations due to computer monitor changes, various photographic lighting changes, Photo program adjustments, etc. Given this, you acknowledge and agree that we are not responsible for any color variations in the products that you purchase from the site.
-Size of the images of earrings, beads, and other items are not to scale and may appear larger or smaller than actual size so we have provided approximate measurement indicators in both centimeters and inches to help you understand the size of the item. We are not responsible for any inaccuracies in the measurement indicators.
9. Intellectual Property
You acknowledge and agree that Genninger Studio retains ownership of all intellectual property rights and other rights in all and any products, designs, creative proposals, artwork, drawings, photographs, visual images, displays, mood boards, materials, content and other information. Credit must be given to us in any social media photography that you take.